Everywhere you look, people are using a mobile phone to text instead of call. Your business could be taking advantage of Text Inbound in order to engage with your customers and provide them with excellent customer service using a method which suits them.
How it Works:
By having a dedicated SMS number for your business, your customers will be able to contact you by text message for a variety of reasons such as SMS Marketing, responding to questions about the services you offer as well as asking for help and advice for issues and problems which they may be having with your services. All you need to do is subscribe to the service for a monthly fee and use the number provided to receive communications directly from your clients and customers. You can even get your messages forwarded to an email address for easy viewing and responding.
What can I use Text Inbound for?
As well as your own creative ideas, there are a wide range of possibilities for how Text Inbound can work for your business. Popular uses include:
- competitions and voting
- sales enquiries
- confirm appointments
- arrange deliveries
- marketing
- answering customer queries
And many others.
What are the Benefits of Using Text Inbound?
There are a number of reasons why using Text Inbound could be beneficial to your business. Offering your customers more ways to communicate with your company will target people with different preferences who may not always want to pick up the phone, particularly younger customers who may not have the confidence to talk to customer service agents directly.
Giving your customers a text number where they can reach you also means they can contact you whenever and wherever and can help save you time and money through having automated responses to respond to basic queries.
Shorter text numbers are also easier to memories than long call center numbers, therefore you'll be more likely to have people remember your business if they can remember the number.
How much does it Cost to Use Text Inbound?
Unlike many SMS marketing services, TextAnywhere offer their Text Inbound service for a low rate of just £25 per month which is all inclusive and means that there are no extra charges.
How do I Set up Text Inbound?
Visit TextAnywhere and sign up for your free Text Inbound trial.
